This page explains how to delete your account for the Terraxi apps — Terraxi Pro for Android and iPhone, and the Terraxi web app — operated by Terraxi Lda, and what happens to your data when you do.
1.Delete your account in the app
You can delete your account yourself at any time. It takes effect immediately.
- Open Terraxi on your phone, or the web app at app.terraxi.com, and sign in.
- Open your profile by tapping your own avatar.
- Scroll to the bottom and choose Delete account.
- Type the confirmation word shown on screen (DELETE in English) and confirm.
Deletion is permanent and cannot be undone. To use Terraxi again you would need to create a new account.
2.If you cannot access the app
Send an e-mail to [email protected] from the e-mail address of your Terraxi account, with the subject Delete my account. We will confirm that the request comes from the account holder and delete the account within 30 days.
3.What is deleted
When your account is deleted, we delete the personal data associated with it:
- Your profile — name, e-mail address, callsign and settings.
- Your sign-in sessions and registered devices, including push-notification tokens.
- The messages you sent, including voice messages, photos and videos, and their files.
- Your contacts and your channel memberships.
- Your location history and Trails.
- Pins, areas, routes and other map items you created.
4.What is kept
- Shared channels. Channels you created that other people still use remain available to them, without you as owner. Your own messages in them are deleted.
- Organisations you own. They are closed, and their channels are archived rather than erased, so your team’s records are not lost.
- Purchase records. Records of subscription transactions are kept without a link to your account, for as long as tax and accounting law requires.
- Backups. Database backups expire on a rolling basis; deleted data disappears from the last backup within 90 days.
- Legal obligations. We may retain limited data where the law requires it, to resolve disputes, or to enforce our agreements, as described in the Privacy Policy.
5.Subscriptions
Deleting your account does not cancel a subscription bought through the App Store or Google Play. Cancel it in your Apple or Google account settings first, otherwise the store will keep charging you.
6.Delete data without deleting your account
You can delete your own messages and your saved Trails in the app at any time. To ask for other data to be deleted while keeping your account, e-mail [email protected].