Help & Support

How can we help?

Answers to the common questions — and a real person on the other end of the email.

Get in touch

Talk to a human.

We're a small team and we read everything. The fastest way to reach us is email.

Support[email protected]

App help, bugs, accounts and beta feedback.

General[email protected]

Partnerships, press and everything else.

Common questions

Getting started.

How do I get Terraxi Pro?

Terraxi Pro is in open beta on both platforms. On iOS, join via TestFlight; on Android, download the direct APK (you may need to allow your browser to install apps). Questions? Email [email protected].

How do I join a channel?

Ask an admin for an invite or a QR code — scan it and you're on. You can also browse and join open channels from the Channels tab.

How does push-to-talk work?

Hold the big button to talk and the whole channel hears you. Double-tap to lock the mic open when your hands are full, and you can pair a Bluetooth PTT button to key up without touching the phone.

How do I share my location — or stop?

Location sharing is a switch you control, per channel and per contact. Turn it off any time; when it's off, no one sees your position.

What does the SOS button do?

Hold the emergency button to arm it. After a short countdown, Terraxi Pro broadcasts your location and opens your mic to the channel with priority alerts. On iPhone it breaks through silent mode and Do Not Disturb.

Is Terraxi Pro free?

It's free during the beta. If we add paid plans later, we'll be clear about the pricing before anyone is charged.

Which permissions does it need, and why?

Microphone and Bluetooth for push-to-talk; location for the live map; camera for live video and scanning QR codes; the local network to find Terraxi Pro servers nearby. We don't access your phone's contacts.

How do I delete my account or data?

Email [email protected] and we'll help you delete your account and associated data. Our Privacy Policy explains how your data is handled.

Something's not working, or I found a bug.

Email [email protected] with your device and what happened. Beta reports go straight to the team.

Terraxi Pro is not a replacement for official emergency services. Its alert, emergency and location features depend on your device, connectivity and third-party networks, and may fail or be delayed. In an emergency, always contact your local emergency number (such as 112 or 911).